Franchise Mode is for organizations that operate one brand across many locations — franchises, chains, multi-site businesses. It sits on top of workspaces: an HQ workspace oversees a set of location workspaces. Franchise Mode is an Agency-plan capability.
The Building Blocks
- Organization — the top-level entity linking HQ and its locations.
- HQ workspace — the corporate control centre. You promote an existing workspace to HQ from the HQ Console (
/app/hq). - Location workspaces — one per site. Each has its own accounts and calendar but inherits brand rules from HQ.
Setting It Up
- Open the HQ Console. If no organization exists yet, you'll see a setup card to promote the current workspace to HQ.
- Add locations from the console — individually, or in bulk via import.
- Each location becomes a managed workspace you can drill into for its recent and upcoming posts and account health.
HQ Console
The console shows a grid of every location with account-health indicators, last-post timing, and setup state, plus a detail view per location. From HQ you also get:
- HQ Campaigns (
/app/hq/campaigns) — build a campaign centrally and push it down to chosen locations. - HQ Analytics (
/app/hq/analytics) — roll performance up across all locations. - HQ Compliance (
/app/hq/compliance) — monitor whether locations follow brand rules.
Strict Mode
Strict Mode enforces brand consistency by limiting what a location can change versus what HQ dictates (inherited brand kit, approved content). Turn it on when locations must stay strictly on-brand; leave it off when you want locations to have local freedom.
Billing
Agency includes a set number of location workspaces; additional locations are billed per-location per month. Deleting a location releases its paid slot and prorates the credit to your next invoice.
Troubleshooting
- Can't create an organization: Franchise Mode requires the Agency plan.
- Can't add another location: you've reached your entitled locations — add paid slots or remove an unused location.