Stuck, or have an idea to make frik.io better? Here's how to get help fast and where your feedback goes.
Start With FrikU
You're already here — FrikU is frik.io's knowledge library. Use the search and category cards to find step-by-step guides on connecting accounts, publishing, analytics, billing, and every platform. Many issues (especially connection problems) are solved by the relevant guide's Troubleshooting section.
Contact Support
For anything the guides don't cover, email support@frik.io. Helpful details to include:
- What you were trying to do.
- The workspace and the social network involved.
- Any error message text shown in the app.
- Whether reconnecting the account changed anything.
Send Product Feedback
Every page of the app has a subtle "Have feedback? We'd love to hear it" link in the footer that opens an email to the team. Feature requests, papercuts, and praise are all welcome — feedback genuinely shapes the roadmap.
Coming-Soon Features
Some guides are marked Coming Soon. That means the feature is on the way (or, for a couple of networks like Pinterest and Bluesky, built and awaiting launch). If a Coming-Soon feature is important to you, tell support — prioritisation is driven by demand.